Contact
Contact RateCoaster
RateCoaster is a small independent site, and messages go to the person who runs it. Email is the way to reach us: thrills@ratecoaster.net
What to write about
A price looks wrong
Tell us the hotel or product, the date, the rate type and what you saw at the official checkout. A screenshot helps. Remember that rates here are per night before tax.
Email about this →A correction to a guide
Send the guide's title, the sentence in question and, if you have one, a link to Universal's current wording. Guides are corrected and re-dated when a rule changes.
Email about this →Help with your account
For sign-in links that do not arrive, watches and alerts. Write from the email address on the account.
Email about this →Privacy and deletion requests
To see, correct or delete the information tied to your account. We may need to confirm that the request comes from the account holder.
Email about this →Advertising, partnerships and press
For advertising questions, data or partnership proposals, and media enquiries.
Email about this →What we cannot help with
RateCoaster does not sell rooms or tickets and has no access to bookings. For a reservation, a refund, a ticket problem or anything else about a purchase, contact the company you booked with. For Universal Orlando hotel and ticket bookings that is Universal Orlando Resort guest services, and for bookings made through another seller it is that seller.
RateCoaster is not affiliated with Universal Destinations & Experiences, NBCUniversal or Loews Hotels and cannot pass messages to them.
Before you write
- Why a price differs at checkout is answered in How RateCoaster compares Universal prices.
- Who runs the site and how it is funded is on the About page.
- How personal information is handled is in the privacy policy.